Case Management & Access to Support Systems and Housing Services
Coordinated Access
Coordinated Access (CA) is a system between service providers, and government agencies that help people move from homelessness into transitional or permanent housing.
The HSD has a centralized database that tracks applicants and available housing. Furthermore, this database prioritizes access to housing resources based on individual needs and assessments.
Introduction
Learn more about Coordinated Access (CA), how it works, and how to start working with a caseworker.
If you are experiencing homelessness and need a caseworker, please see contact list below to connect for an assessment.
Community organizations and service providers can find answers to common questions about the regional CA system.
Learn about the Multnomah Services & Screening Tool (CA Redesign)
Launched in October 2024, the MSST is a simpler version of the previous tool and features trauma-informed questions. Additionally, it aligns with local priorities and promotes equitable access to housing resources.
*Only trained assessors can complete the MSST. In order to become an assessor fill out the Google Form below.
How does Coordinated Access work?
Request Housing 
Assessment Client Consents to Release Info
A caseworker will conduct an assessment to gather important information and your needs.
Prioritization Chronically Homeless
Vulnerability Score
BIPOC Individuals
Elderly Head of Household
How does Coordinated Access work?
Support Services Lowering Barriers
Document Assistance
Culturally-specific Services
Affordable Housing Long-term Options
Private Market or Newly Built
Supportive Services
How do I connect to a Housing Specialist to get assessed?
For Adults: Call the Coordinated Housing Access Team (CHAT) Hotline at 844-765-9384.
Complete an online pre-screening by filling out this form.
Culturally-specific assessments for BIPOC people are available via the BIPOC CHAT Line at 503-280-2600 x 654 or housingreferrals@ulpdx.org.
For Veterans: Call the services hotline at 855-425-5544.
For Families: Reach out to 211 assessment.
For Domestic Violence Survivors: Contact Call to Safety 503-235-5333 or, for Spanish, Project UNICA 503-232-4448 (more info and resources for survivors)
For Unaccompanied Youth (Under age 25): Visit Janus Youth’s Access Center at 635 SW Alder St or call 503-432-3986.
