Coordinated Access
Coordinated Access helps people experiencing homelessness find housing through problem-solving conversations, connection to local resources, and matches prioritized households to Supportive Housing programs in Multnomah County.
Rather than going to every organization with resources, a household seeking services completes a single assessment: the Multnomah Services and Screening Tool (MSST).
The MSST prioritizes eligible households for case management and coordinates referrals into Supportive Housing programs that meet households’ needs and preferences.
How does Coordinated Access work?
Request the MSST
Coordinated Housing Access Team (CHAT) in person drop in hours
Call CHAT phone lines (adults)
Call 211 (families)
Assessments in shelter
Assessments by other community partner organizations
Complete the MSST
Consent to Release of Information
An assessor will determine household eligibility to complete the MSST
If eligible: assessor will ask the household questions about their situation to complete the MSST
Assessor will begin Housing Problem Solving Conversations with household
MSST Prioritization
Household size and composition
Household income
Health and disabling conditions
Communities over-represented in homelessness
Barriers to housing
Case Management
If prioritized, households will be assigned a case manager to:
Help reduce barriers to housing
Support to obtain important documents
Connect households to Culturally-Specific services
Complete a warm hand-off to a housing program
Supportive Housing Programs
Transitional Housing (TH: short term)
Rapid Rehousing (RRH: short term)
Permanent Supportive Housing
(PSH: long term)
Moving On
TH programs help residents gain stability to obtain their own housing
RRH programs taper down assistance until clients take over their own rent
PSH programs support our most vulnerable neighbors to age in place or transition to assisted living programs
The Move-On program provides rental subsidy and light touch support for households no longer needing intensive services
How do I request a MSST?
Adult only households:
- Attend Coordinated Housing Access Team (CHAT) drop in hours
- -or- complete an online MSST pre-screening form
- -or- call the CHAT warmline: 844-765-9384
Culturally-Specific assessments for the BIPOC community:
- Attend BIPOC CHAT drop in hours
- -or- call the BIPOC CHAT warmline: 503-280-2600 (Option 3)
- -or- email: housingreferrals@ulpdx.org.
Families with minor children:
- Call 211
Veterans, Survivors of Domestic and Sexual Violence, and Youth under age 25 may also be eligible to complete the MSST.
There are additional population-specific screenings and resources available:
Veterans:
- Veterans’ Services hotline: 855-425-5544
Survivors of Domestic and Sexual Violence:
- Call to Safety: 503-235-5333
- (Spanish) Project UNICA: 503-232-4448
- more information and resources for survivors
Youth under age 25:
- Visit Janus Youths’ Access Center at 635 SW Alder St
- -or- call: 503-432-3986
