Medicaid — Oregon Health Plan (OHP) Eligibility

There are several pathways to apply for the Oregon Health Plan, Oregon Medicaid program. These resources can also help low-income individuals discuss state programs that help individuals pay for Medicare costs.

• • Older adults and people with disabilities should call the Aging and Disability Resource Connection (ADRC). 
  • Others may apply for benefits by working with an assistor who can help answer questions and get applications approved more quickly. Use this tool to locate an Oregon Health Plan Assistor or contact Multnomah County Eligibility Team (OHP Community Partner). Some housing programs have staff who are trained as assistors.
  • Individuals can also apply by visiting a a local ODHS office or Call ONE Customer Service

Medicaid — OHP Navigation for Multnomah County Residents

With the support of our local healthcare partners, Multnomah County Homeless Services Department developed an overview of how OHP works.

See “Multnomah County OHP How it Works 9_2024.pdf”

Medicaid — OHP Ombuds Office

The Oregon Health Authority has a team of staff called Ombudspersons, whose goal is to advocate for OHP members and ensure they get quality health care.

Medicare – Senior Health Insurance Benefits Assistance (SHIBA) 

The SHIBA program uses trained counselors to educate and advocate for Oregonians with Medicare.

Medicare – Health Plans in Oregon 

Health Plans in Oregon is an organization that can help people with Medicare evaluate their plans and options.

Central City Concern Recovery 

Central City Concern’s (CCC) Recovery Program offers a variety of recovery services, including but not limited to withdrawal management, outpatient care, medication-supported recovery, inpatient services, and peer support.

Peer Company Peer Support Services 

Formally known as The Mental Health & Addiction Association of Oregon (MHAAO), The Peer Company helps individuals set and achieve their recovery goals, such as entering treatment, securing housing, or finding employment, while empowering people to take charge of their own path forward to recovery, health, and healing.

Emergency Care 

Individuals experiencing an emergency should contact 911 or visit the nearest emergency room.

Nurse Advice Lines for OHP Members 

OHP Medicaid members can contact the nurse advice line for their Coordinated Care Organization (CCO) and, if applicable, their health plan associated with that CCO. See table below.

Urgent Care 

Multnomah County has many urgent care clinics that provide urgent care services. Legacy Urgent Care is an option for all Oregon Health Plan members. For other urgent care options, clients should contact their insurance provider directly to confirm covered locations. For information on behavioral health crises, refer to the “Behavioral Health” section. 

First Aid for Wounds

Portland Street Medicine produced a valuable booklet with information on caring for wounds and other skin conditions for people living on the streets. View the booklet.

Health-Related Services “Flex” Funds (HRSF) 

HRSF covers a range of services and items beyond standard benefits, focusing on those that directly improve health outcomes based on the member’s diagnosis and

treatment plan. These services are provided on a case-by-case basis through OHP’s contracted Coordinated Care Organizations (CCOs). 

To request HRSF services, contact your primary care doctor or CCO. More information is available for Health Share and Trillium members.

Health Related Social Needs (HRSN)

HRSN is a new Medicaid benefit offering climate, housing, and nutrition support. Members may access up to six months of rental and utility assistance if they have a qualifying health condition, maintain a current lease, meet income requirements, and need support to maintain their current housing.

To apply for HRSN benefits:

• Health Share: Call CareOregon at 503-416-4100 or submit a request online.
• Trillium: Call 1-877-600-5472 or submit a request online.

Open Card: Call 1-888-834-4304 or email request form to ORHRSN@acentra.com.